Refund policy

Last updated: 20 September 2026

Made to order

Every piece is made and packed to order in the United States after you buy it. Nothing sits on a shelf waiting, which is why our policy is built around replacing items rather than taking them back.

If something arrives damaged, faulty, or wrong

We will replace it free of charge. You do not pay return shipping, and in most cases you do not need to send anything back.

Email andrewosolinski3@gmail.com within 30 days of delivery with your order number, a photo of the item as it arrived, and a photo of the packaging if it was damaged in transit.

Please do not send anything back before you hear from us. Once we confirm the issue, a replacement is produced and shipped at no cost to you.

If your parcel does not arrive

If tracking shows your order has not been delivered, contact us within 30 days of the estimated delivery date and we will arrange a replacement.

If tracking shows the parcel was delivered but you cannot find it, please check with neighbors and your local carrier first, then contact us. Carriers occasionally mark parcels as delivered a day early. We will help you open a carrier claim, though we cannot guarantee its outcome.

Change of mind

We do not accept returns or exchanges for change of mind. Because each order is produced individually after purchase, an item that comes back cannot be resold, and we would rather be straightforward about that than advertise a return we would make difficult to use.

If you are unsure whether this is the right gift, please email us before ordering. We are happy to answer questions about finish, chain length, the card, or delivery timing.

Wrong address

Please check your shipping address carefully at checkout. Once an order enters production we usually cannot change it. If a parcel is returned to us because the address was incorrect or incomplete, we can reship it, but the additional postage will be charged.

Cancellations

Email us as soon as possible. If production has not started, we will cancel and refund in full. Once production has started we cannot cancel the order.